Privacy Policy

At E-WiFi, our goal is for our customers to love and enjoy the interaction experience of smart tech products that we provide. Any information provided and collected is purely to achieve our mission used to fulfill deliveries, keep you updated with notifications, after sale support, warranties and any future communication which may be related to promotions and exciting opportunities by our staff or related affiliates.

Registration details and practices:

E-WiFi is an Australian registered business which follows Australian Consumer Law. E-Wifi registered trading name is Everything WiFi (ABN 71 219 091 633) and is an online business trading as www.ewifi.com.au.

Privacy Outline:

This privacy policy outline is to help you understand how information provided is treated and shared and that you can make an informed decision whether to interact with E-WiFi.

Personal information is used for:

You have a choice on what information will be disclosed. In some instances, some personal information is required to complete online purchasers. Without provisioning this information, we will not be able to service you correctly or provide an adequate service which goes against our goals.

We may share your personal information with approved and authorised service providers, partners and contractors (if required) who help for support, repairs, warranty claims or delivery requirements as examples which provide outcomes in completing tasks and services that you have requested.

We will not sell your information to third party entities or marketing agencies without notifying you and or with your consent.

How and what information is collected:

Information that is collected is determined on how you interact with us. We collect information in various ways such as visiting our website, information you provide to us such as purchasers online, creating an account, subscription services, opt in for marketing campaigns, phone conversations, social media, our presence on other market places, exhibitions, third party facilities, online enquiries, emails providing various examples.

We may collect information about you from third party sources which may include various information such as age, gender, location, IP address, online information that is allowed in the frame work of Australian law.

Online Website:
When you interact with us online we (including our third party partners who manage our online presence) may receive and automatically collect information about the device in use so that we can analyse to fix or improve our online presence and enhance the customer experience. Our third-party partners may use tracking technologies to collect some information including the device you use.

Information Provided in Setting up and Account:

To service you accurately and correctly the basic information we require will be contact information including your name, email address, contact number, default address such as home and delivery address, gender and date of birth.

We respect your privacy. The above information is required so that we can know a little about our customers and any communication provided is relevant so that we can service you correctly.

How we use your personal information:

When orders are placed online you will be required to provide personal and financial information. This information is required so that we can pick, pack, dispatch correctly and safely so that you can receive your goods intact and on time providing a great online experience.

The information provided may be shared with third parties such as transport providers, financial institution, vendors, affiliates so that payments can be verified and cleared securely, image of remittance as proof of payment for bank transfers to release goods, deliveries to your expectations and POD can be provided if required, special rebates or promotions as advertised by vendors and affiliates. We may request more information on a cases by case such as products recalls, product replacement for warranty claims or even refunds to outline a few events as some examples.

How do we keep your information safe:

Like every online business there a various technologies and systems that we interact with.

E-WiFi uses local and third party cloud based platforms. These platforms require logins and passwords and some have multi authentication process as additional security layer keeping information locked and secured.

E-WiFi takes all reasonable steps to keep its data safe by only allowing authorized staff to access this information. Should E-WiFi have any breaches such as online attacks or cyber crimes as example we will communicate this and advise what information has been breached once available.

Management of your account:

When you create an account online you have the option to update account information should your circumstances change. You are solely responsible for the information you key in and the password you create. You cannot share your login and password with anyone else must keep your password confidential and secure. You should use passwords that are strong to maintain the highest level of security for your account.

If you believe that the security of your account may be compromised, please reset your password immediately or contact us through the Support page and use "my account support" in the drop-down menu and use the comment section to provide us additional information.

How to correct or review your information:

You have the right to access personal information, should you require to review amend, upkeep your account as an example please request this through the Support page and use "my account support" in the drop-down menu and advise us what information you may be seeking by filling in the comment section.

Account closure:

If you choose to close your account please request this through the Support page and use "my account support" in the drop-down menu and request account closure in the comment section. We will contact you to discuss and complete this request.

Opt in/out of marketing and promotions:

You may wish to change the way we communicate marketing and promotions with you or perhaps change your email address. You can easily manage this by “subscribe” OR “unsubscribe” when receiving communications from us which may be related to promotions and marketing events.

To manage this click on the affiliated link located at the bottom of the communiqué and review the respective options which would best cater to your requirements.

Changes to this policy:
We have the right to change our privacy policy complying to Australian law. We will act and work within this framework and post any changes online to be transparent and publicly available.

If you have questions regarding E-WiFi Privacy Policy feel free to contact us through the Support page and use "Info or Other" in the drop-down menu and outline the matter or information you are seeking in the comment section.